Terms of Service
Last updated: July 13, 2026
These terms are a plain-language agreement between you and Ervona for using Ervona SDR. By creating an account or using the extension, you agree to them.
1. The service
Ervona SDR is a Chrome extension that automates outbound outreach actions inside your own CRM session — composing and sending email, sending SMS through your connected provider, logging notes, and updating record status. It operates your CRM on your behalf; it is a tool you direct, not a sender of record.
2. Eligibility & accounts
- You must be at least 16 and able to enter into a contract.
- You're responsible for your account credentials and for all activity under your account.
- Seats. Accounts are for individual use. Plans include one active device (Unlimited: up to 3 team members). We enforce this with a device identifier; concurrent use beyond your plan's seats may be blocked or require an upgrade.
- You must have the right to use the CRM, email, and messaging accounts you connect the tool to.
3. Acceptable use
You are responsible for the messages you send and the lists you send them to. You agree to use Ervona SDR lawfully and, in particular, to:
- Comply with all applicable laws, including anti-spam and marketing laws (for example, the U.S. CAN-SPAM Act) and telemarketing/text-messaging laws (for example, the TCPA), and to obtain any required consent before sending SMS.
- Honor opt-outs, unsubscribe requests, and do-not-contact flags promptly.
- Comply with the terms of your CRM and of your email and SMS providers.
- Not use the tool to send unlawful, deceptive, harassing, or unsolicited bulk messages, or to scrape or misuse data you don't have rights to.
You — not Ervona — are the sender of your messages and are responsible for their content and for your compliance.
4. Plans, billing & cancellation
- Free plan. The free plan is available at no cost and is subject to usage limits (currently 10 emails per day). We may adjust free-plan limits over time.
- Paid plans. Starter, Pro, and Unlimited are billed monthly in advance through Stripe. Prices are shown at checkout and exclude any applicable taxes.
- Renewal & cancellation. Subscriptions renew automatically each month until canceled. You may cancel anytime; you keep paid features until the end of the current billing period, after which your account reverts to the free plan.
- Refunds. Except where required by law, payments are non-refundable. If something went wrong, email us and we'll make it right where we reasonably can.
- Changes. We may change plan features or pricing with reasonable notice; changes take effect on your next billing cycle.
5. Intellectual property
Ervona and its software, branding, and content are owned by us and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the extension while your account is in good standing. Your templates, messages, and data remain yours.
6. Disclaimers
The service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. Because Ervona SDR operates your CRM, its behavior can be affected by changes to your CRM or your org configuration. We do not guarantee deliverability, responses, or specific results.
7. Limitation of liability
To the fullest extent permitted by law, Ervona will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our total liability for any claim relating to the service will not exceed the amount you paid us in the three months before the event giving rise to the claim.
8. Indemnification
You agree to indemnify and hold Ervona harmless from claims arising out of your use of the service, your messages, or your violation of these terms or applicable law.
9. Termination
You may stop using the service at any time. We may suspend or terminate access if you violate these terms or use the service in a way that risks harm to others or to the service.
10. Governing law
These terms are governed by the laws of the jurisdiction in which Ervona is established, without regard to conflict-of-laws rules. (The specific governing law and venue will be stated here before launch.)
11. Changes to these terms
We may update these terms; the "Last updated" date will reflect any change. Continuing to use the service after an update means you accept the revised terms.