We're here to help.

Most questions are answered in a few minutes. Whether you're setting up your first batch or sorting out billing, here's how to get unstuck.

Getting started

1. Install the Ervona SDR extension in Chrome and pin it from the puzzle-piece menu.
2. Open the popup and create your account — the free plan (10 emails/day) is active immediately.
3. Open Settings and write your templates, then set your engine rules (batch size, delays, dry run).
4. Open a split-view list in your CRM (Leads or Opportunities), click a record, and press Start Batch — or Send One for just the current record.

Troubleshooting

The popup says "not on your CRM"

You're on a different tab. Switch to your CRM tab. If the badge stays gray on a CRM page, reload that tab once so the extension loads on the page.

"Start Batch" doesn't seem to do anything

Batch mode walks a docked list. Make sure you opened a split-view list (the list stays docked on the left) and clicked a record. Batch also skips records you've recently pitched — if your only test record was just sent to, it will be skipped as a duplicate. Open the Activity log in the popup to see exactly what it's doing.

Nothing is being sent

Turn Dry run off in Settings → Engine Rules once you've confirmed the composer fills correctly. On the free plan, sending stops after your daily limit — the popup shows the counter.

SMS isn't sending

SMS follow-up is available on the Pro and Unlimited plans. On Free and Starter, the agent runs email-only regardless of the toggle.

Billing

Subscriptions are billed monthly through Stripe and can be canceled anytime — you keep access until the end of your paid period, then drop to the free plan. To upgrade, use the plan buttons in the popup or Settings → Account. For invoices, refunds, or plan changes, email us.

Privacy & data

Your CRM and lead data never leave your browser — the agent reads and writes it inside your CRM session. See our Privacy Policy for what we do and don't collect, and Your privacy choices to manage cookies.